Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at contact@identiq.shop as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.